Privacy Policy

Last updated November 17, 2020

We take your privacy very seriously. In short, we use limited data in ways we think you would find reasonable and acceptable, to provide the best possible experience within our products:

We choose NOT to share your data with third-party advertisers, forsaking revenue, because we don't support that model.
We do NOT track your browsing history.
We do use Microsoft Visual Studio App Center for usage Analytics and Crash reporting.

Unfortunately a statement as simple as this does not represent the complexities of modern data and current laws, so here you will find the details of what data Fractalmouse Games LLC processes, how we process it, and for what purposes.

References to our products or services means our games, apps, website, servers, and other properties we control.

Please take the time to familiarize yourself with the following information so you understand how we use data relating to you. In addition, we encourage you to review our Terms of Use, which govern your use of our services.

Personal data we collect

What you disclose to us

In Short: We collect personal data that you provide to us, including usernames, email addresses, and other similar data.

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our services, or otherwise when you contact us.

The personal data that we collect depends on the context of your interactions with us and our services, the choices you make, and the products and features you use.

Data automatically collected

In Short: Some data - such as your Internet Protocol (IP) address and device characteristics - is collected automatically when you visit our services.

We automatically collect certain data when you visit, use, or navigate our services. This data does not reveal your specific identity (like your name or contact data) but may include device and usage data, such as your IP address, device characteristics, operating system, language preferences, referring URLs, country, coarse location, data about how and when you use our services, and other technical data. This data is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect data through cookies and similar technologies.

The data we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance data our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device data, browser type, and settings and data about your activity in the services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), and error reports (sometimes called 'crash dumps').
Device Data. We collect device data such as data about your computer, phone, tablet, or other device you use to access our services. Depending on the device used, may include data such as your IP address (or proxy server), device and application identification numbers, coarse location, hardware model, version, internet service provider and/or mobile carrier, and operating system.

This data is primarily needed to maintain the security and operation of our services, for troubleshooting, and for our internal analytics and reporting purposes.

How we use personal data

In Short: We process your data for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

Our primary interest in processing any data at all is for aggregate usage analytics and crash reporting.

We use personal data collected via our services for a variety of business purposes described below. We process your personal data for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the data we collect or receive:

To send administrative information to you. We may use your personal data to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our services. We may use your data as part of our efforts to keep our services safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Fulfill and manage your orders. We may use your data to fulfill and manage your orders, payments, returns, and exchanges made through our services.
To deliver and facilitate delivery of services to the user. We may use your data to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your data to respond to your inquiries and solve any potential issues you might have with the use of our services.
To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal data you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our services, subscribing to marketing, or otherwise contacting us, we will collect personal data from you. You can opt-out of our marketing emails at any time (see "Your rights to your personal data" below).
For other business purposes. We may use your data for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience. We may use and store this data in aggregated and anonymized form so that it is not associated with individual end users and does not include personal data. We will not use identifiable personal data without your consent.

In Short: We share your personal data with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We share your data with Microsoft App Center for Analytics and Crash reporting. For more information see the data collected.

We process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal data for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal data to fulfill the terms of our contract.
Legal Obligations: We may disclose your data where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your data in the following situations:

Business Transfers. We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such data to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on our services, which will enable them to collect data on our behalf about how you interact with our services over time. This data may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your data with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal data. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will also not share your personal data with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

Your rights to your personal data

In Short: In some regions, such as the European Economic Area, you have rights that allow you access to and control over your personal data. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal data, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal data; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.

Finally, you always have the right to lodge a complaint with your local data protection authority regarding our processing of your data. For more information, please contact your local data protection authority.

We will respond to your request within 30 days.

Cookies and similar technologies

In Short: We may use cookies and other tracking technologies to collect and store your data.

We may use cookies and similar tracking technologies to access or store data. These technologies are used to remember your settings and usage within our services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features of our services.

Collection of data from children

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using our services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of our services. If we learn that personal data from persons less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at games@fractalmouse.com.

Changes to this privacy policy

In Short: We will update this policy as necessary to stay compliant with relevant laws or changes in our activities or services.

We may update this privacy policy from time to time. The updated version will be indicated with a new "last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to periodically review this privacy policy to be informed of how we are protecting your data.

How to contact us

If you have questions or comments about this notice, you may email us at games@fractalmouse.com.